Frequently Asked Questions
Your situation is unique, but we've gathered some of the questions we're asked most often by our community at this part of the journey and the answers that can help you find your next step.
Nova is your intelligent guide through separation and divorce. It combines expert human insight with advanced AI to help you understand your situation, explore your options and take your next step with confidence.
Nova helps you understand your options and connect with the right family law professional or other support for your situation.
Nova helps you understand your options and connect with the right family law professional or other support for your situation.
Nova is for anyone navigating separation or divorce, whether you’re married, in a civil partnership, cohabiting or figuring out shared parenting. If you’re unsure where to start, Nova helps you find clarity, practical direction and the right kind of expert support.
You can start with a free call with us or tell us about your situation online. If you start online, Nova’s AI analyses your responses and gives you a personalised recommendation. You can then book a free meeting with us to talk it through.
If you need professional support, we’ll connect you with the right family law professional. They’ll already be briefed before you meet, saving you time, money and stress.
If you need professional support, we’ll connect you with the right family law professional. They’ll already be briefed before you meet, saving you time, money and stress.
A member of our Nova Navigator team will listen to your situation, explain how Nova can help and help you understand the most appropriate next step. If you have completed your online personalised recommendation, they can also talk it through with you.
Nova Navigators do not provide legal advice themselves, but they can connect you with the right family law professional if you need expert support. The call is free, private and there is no obligation to continue.
Nova Navigators do not provide legal advice themselves, but they can connect you with the right family law professional if you need expert support. The call is free, private and there is no obligation to continue.
No. Nova is an independent family law technology company created by family lawyers, technologists and therapists to make expert legal help easier to access. When legal advice is needed, Nova can connect you with family law professionals at Family Law Partners, a regulated law firm.
Depending on your situation, Nova may recommend:
Depending on your situation, Nova may recommend:
- mediation
- a DIY divorce route
- a family consultant
- legal advice
No. Nova works closely with Family Law Partners and may introduce you to one of its professionals, but you are under no obligation to work with them. You can use Nova’s technology and choose a solicitor from another firm if you prefer.
Nova Law Trading Limited and Family Law Partners (UK) Limited are independent companies with some shareholders in common.
Nova Law Trading Limited and Family Law Partners (UK) Limited are independent companies with some shareholders in common.
Most of Nova’s technology is free to use, and your initial meeting with us is also free. If you decide to work with a lawyer, mediator or other family professional, their fees will apply. You’ll be quoted a fee in advance for each piece of work, so you can decide whether to proceed.
Using Nova usually saves you hundreds of pounds because your professional is briefed efficiently from the start using Nova’s online briefing technology.
Using Nova usually saves you hundreds of pounds because your professional is briefed efficiently from the start using Nova’s online briefing technology.
Nova Navigators are Nova’s client support team. They can answer questions about how Nova works, help you move through the platform and guide you to the most appropriate next step.
Nova Navigators do not provide legal or other expert advice themselves. Their role is to support you in using Nova and ensure you connect with the right family law professional for your situation.
Nova Navigators do not provide legal or other expert advice themselves. Their role is to support you in using Nova and ensure you connect with the right family law professional for your situation.
Nova Navigators respond within one business day. Live support is available from 9.00am to 7.00pm on UK business days. You can submit an enquiry at any time, and we’ll respond to messages received outside these hours on the next business day.
Nova takes privacy and security seriously. We use security measures designed to protect your information and handle it in accordance with our Privacy Policy. If we need to share your information with a family law professional as part of the service, we will explain this during the process.
Nova is Cyber Essentials certified. You can find full details about how we collect, use, store and share your information in our Privacy Policy.
Nova is Cyber Essentials certified. You can find full details about how we collect, use, store and share your information in our Privacy Policy.
Yes. Nova uses specialised AI designed by family law experts over many years. Unlike general-purpose chatbots, Nova asks you the right questions at the right time and gives you reliable, tailored guidance instead of generalised answers.
Every situation is different, but divorce or dissolution can involve three separate areas: legally ending the marriage or civil partnership, agreeing financial arrangements and resolving arrangements for any children. Nova explains each area clearly and helps you understand which approach, such as mediation or collaborative law, might work best for you.
Nova itself can’t represent you in court, but it can connect you with lawyers who can. It also helps you prepare efficiently, so if you do need to go to court, your lawyer already understands your case in detail.
Absolutely. Whether you’re early on or deep into proceedings, Nova can still help you check your options, clarify next steps and make sure you’re getting the right kind of expert help.
Yes. Nova supports a wide range of situations, from amicable separations to complex disputes involving finances, property or children. We can connect you with professionals experienced in high-conflict or high-value cases.
Nova partners with trusted, highly skilled professionals who share its vision for a smarter, more humane family law system. If that sounds like you, please get in touch through the Join us link to start a conversation.
Alan Larkin, Founder:
“Families going through separation and divorce can face a system that feels confusing, stressful and difficult to navigate. Expert legal help is also unaffordable for many people.
Nova was created to change this. We wanted to give people clarity, support and accessible tools designed around their needs. By combining well-designed technology with expert human services, Nova makes affordable legal expertise easier to access.”
“Families going through separation and divorce can face a system that feels confusing, stressful and difficult to navigate. Expert legal help is also unaffordable for many people.
Nova was created to change this. We wanted to give people clarity, support and accessible tools designed around their needs. By combining well-designed technology with expert human services, Nova makes affordable legal expertise easier to access.”